FARMFUSION MARKET TERMS & CONDITIONS

1. About FarmFusion Market

FarmFusion Market is an e-commerce platform operated by FarmFusion Tech Ltd, an agricultural technology company that leverages technology-driven solutions to revolutionize the agricultural space.

FarmFusion Market enables customers to purchase food products, groceries, household products, kitchen items and other related goods online.

Our initial category is FFT CHOPCRATE, which provides processed and packaged food products and household food essentials.

FarmFusion Market may expand into additional product categories, including perishable foods, raw and unfinished agricultural products, kitchen items and other household products.

2. Acceptance of These Terms

By accessing the FarmFusion Market website, creating an account, placing an order or purchasing products through our platform, you agree to these Terms and Conditions.

If you do not agree with these Terms, please do not use our platform.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, prices and specifications displayed on our website are accurate.

However, certain products, particularly agricultural and natural products, may naturally vary in:

• Size;

• Shape;

• Colour;

• Weight;

• Texture;

• Appearance.

Normal variations do not necessarily constitute defects.

We will not knowingly provide misleading or deceptive product information.

4. Product Availability

Products displayed on our website are subject to availability.

A product added to a shopping cart may become unavailable before an order is completed.

Where an ordered product becomes unavailable, FarmFusion Market may contact the customer regarding an appropriate replacement, cancellation or refund.

5. Prices

Prices displayed on the website should represent the applicable product price at the point of purchase.

Where applicable, additional charges may include:

• Delivery fees;

• Applicable taxes;

• Service charges;

• Other clearly disclosed charges.

Material pricing information should be presented clearly before payment.

The FCCPC recognises consumers' rights to clear information and full disclosure of material pricing information.

6. Orders

When a customer submits an order, the customer is requesting to purchase the selected products.

We may contact the customer when clarification is reasonably necessary regarding:

• Product availability;

• Delivery address;

• Payment;

• Quantity;

• Substitution;

• Other order information.

7. Order Acceptance

An order confirmation does not necessarily guarantee fulfilment where there is a legitimate reason preventing fulfilment.

Orders may be cancelled or adjusted because of:

• Product unavailability;

• Pricing errors;

• Technical errors;

• Payment problems;

• Suspected fraudulent activity;

• Delivery limitations;

• Other legitimate operational circumstances.

Where a customer has already paid for an affected product, FarmFusion Market will provide an appropriate refund or other remedy in accordance with applicable law and our refund policy.

8. Payment

Customers may use payment methods made available through the FarmFusion Market platform.

Customers are responsible for providing accurate payment information.

FarmFusion Market will never ask customers to disclose confidential banking PINs, passwords or OTPs through unofficial channels.

9. Delivery

Delivery availability, delivery fees and estimated delivery times may vary depending on:

• Customer location;

• Product type;

• Product availability;

• Delivery partner;

• Weather;

• Traffic;

• Operational circumstances.

Customers must provide accurate delivery information.

Customers are responsible for being reasonably available to receive their orders.

10. Perishable Products

Customers purchasing perishable products should ensure that someone is available to receive the order when necessary.

Customers should follow applicable storage and handling instructions immediately after receiving perishable goods.

11. Delivery Delays

FarmFusion Market will make reasonable efforts to fulfil orders within communicated delivery estimates.

However, delays may occur due to:

• Traffic;

• Weather;

• Logistics disruptions;

• Public emergencies;

• Technical problems;

• Other circumstances outside our reasonable control.

Where a significant delay occurs, we will make reasonable efforts to notify affected customers.

12. Cancellation

Customers may request cancellation of an order.

Whether cancellation is possible may depend on:

• Product type;

• Order status;

• Whether fulfilment has started;

• Whether the order has been dispatched;

• Whether the product is perishable;

• Applicable law.

Nothing in this section is intended to remove statutory cancellation rights.

13. Returns and Refunds

Returns, refunds and exchanges are governed by our Return, Refund & Exchange Policy.

Nothing in these Terms is intended to exclude consumer rights that cannot legally be excluded.

14. Customer Accounts

Customers are responsible for keeping account credentials secure.

Customers should notify us if they believe their account has been compromised.

FarmFusion Market may suspend or restrict accounts where reasonably necessary to protect customers, the platform or the business from fraud, abuse or unlawful activity.

15. Prohibited Activities

Customers must not:

• Commit fraud;

• Provide deliberately false information;

• Attempt unauthorised access;

• Interfere with the website;

• Upload malicious software;

• Abuse promotions;

• Misuse another customer's account;

• Use FarmFusion Market for unlawful activities.

16. Intellectual Property

Unless otherwise stated, FarmFusion Market's website content, including:

• Logos;

• Brand names;

• Graphics;

• Text;

• Images;

• Software;

• Website design;

• Marketing materials

may be owned by or licensed to FarmFusion Tech Ltd.

Unauthorised reproduction, modification, distribution or commercial exploitation is prohibited.

17. Customer Reviews and Content

Where customers submit reviews, comments, photographs or other content, they must ensure that such content is truthful, lawful and does not infringe another person's rights.

FarmFusion Market may remove content that is fraudulent, unlawful, abusive, misleading, malicious or otherwise inappropriate.

18. Third-Party Services

FarmFusion Market may use third-party service providers for:

• Payments;

• Delivery;

• Hosting;

• Analytics;

• Communications;

• Customer support;

• Security.

Third-party services may have their own terms and policies.

19. Liability

Nothing in these Terms is intended to exclude or restrict liability where such exclusion or restriction would be prohibited by applicable Nigerian law.

FarmFusion Market will not seek to contract out of consumer rights or statutory protections that cannot legally be excluded.

20. Privacy

Your use of FarmFusion Market is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, protect and process personal information.

21. Changes to These Terms

FarmFusion Market may update these Terms when necessary to reflect changes in:

• Our services;

• Technology;

• Business operations;

• Applicable laws;

• Regulatory requirements.

Updated Terms will be made available on the website.

22. Complaints and Dispute Resolution

Customers are encouraged to contact FarmFusion Market first so that we can attempt to resolve complaints promptly.

Where a complaint cannot be resolved internally, customers retain any applicable rights and remedies available under Nigerian law.

23. Governing Law

These Terms shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to applicable mandatory consumer protection and other legal requirements.

24. Contact Information

FarmFusion Market
Operated by FarmFusion Tech Ltd

Email: [email protected]
Phone: 08144346760
Address: 34B Ediba Road
Website: farmfusionmarket.com