FARMFUSION MARKET CUSTOMER SUPPORT POLICY

1. Our Commitment

FarmFusion Market is committed to providing customers with accessible, respectful and helpful customer support before, during and after purchase.

Our support team can assist with:

• Product enquiries;

• Order enquiries;

• Payment issues;

• Delivery questions;

• Returns;

• Refunds;

• Exchanges;

• Damaged products;

• Missing products;

• Incorrect products;

• Complaints;

• General website assistance.

2. How to Contact Us

Customers can contact FarmFusion Market through:

Email: [email protected]
Phone: 08144346760
Website: farmfusionmarket.com

Where WhatsApp or additional support channels are introduced, they may also be displayed on the website.

3. Information to Include

When contacting customer support, customers should provide:

• Full name;

• Order number;

• Phone number or email used for the order;

• Product concerned;

• Description of the issue;

• Photographs or videos where necessary.

Providing complete information can help us resolve issues more efficiently.

4. Customer Complaints

Customers may submit complaints regarding:

• Products;

• Orders;

• Payments;

• Delivery;

• Refunds;

• Customer service;

• Website functionality;

• Other FarmFusion Market services.

We will make reasonable efforts to review complaints and communicate an appropriate response.

5. Complaint Resolution

Where a complaint is received, we may:

1. Review the customer's information;

2. Verify the order;

3. Investigate the issue;

4. Contact relevant suppliers or delivery partners where necessary;

5. Determine an appropriate resolution;

6. Communicate the outcome to the customer.

Depending on the circumstances, a resolution may include:

• Replacement;

• Refund;

• Exchange;

• Correction of an order;

• Delivery of a missing item;

• Store credit where appropriate;

• Another reasonable remedy.

6. Product Safety Complaints

Product safety complaints are treated seriously.

If a customer believes that a food product is spoiled, contaminated, expired or unsafe:

Do not consume the product.

Contact FarmFusion Market immediately.

We may request photographs, expiry dates, batch information, packaging details or other information required to investigate.

7. Respectful Communication

FarmFusion Market is committed to treating customers respectfully.

We expect the same standard of respectful communication from customers.

Threats, harassment, abusive behaviour, fraudulent claims or attempts to obtain products or refunds dishonestly may result in appropriate action.

8. Customer Feedback

We welcome customer feedback regarding:

• Product quality;

• Product selection;

• Website experience;

• Delivery;

• Packaging;

• Customer support;

• New products customers would like to see.

Feedback may help FarmFusion Market improve its services.

9. Privacy

Information provided to customer support will be handled in accordance with the FarmFusion Market Privacy Policy and applicable data-protection requirements.

10. Contact

FarmFusion Market
Operated by FarmFusion Tech Ltd

Email: [email protected]
Phone: 08144346760
Address: 34B Ediba Road
Website: farmfusionmarket.com