FARMFUSION MARKET RETURN, REFUND & EXCHANGE POLICY

1. Our Commitment

At FarmFusion Market, we want every customer to receive products that are properly described, appropriately packaged and suitable for their intended purpose.

If an order is incorrect, damaged, defective, materially different from the product ordered or otherwise qualifies for a remedy under this policy or applicable law, customers may contact us for assistance.

Nothing in this policy is intended to remove or restrict any consumer right that cannot legally be excluded.

The FCCPC recognises consumer rights relating to returns, cancellations, product quality, safety and fair dealings.

2. Product Categories

Because FarmFusion Market sells different types of products, return and refund eligibility may depend on the nature of the product.

A. Sealed Non-Perishable Food Products

Examples include:

• Rice;

• Spaghetti;

• Packaged grains;

• Sealed beverages;

• Palm oil;

• Vegetable oil;

• Canned foods;

• Other sealed shelf-stable food products.

A return, replacement or refund may be considered where a product:

• Arrives damaged;

• Is different from what was ordered;

• Is missing from the order;

• Has a material packaging defect;

• Is expired at the time of delivery;

• Is defective;

• Is otherwise unsuitable due to an issue attributable to FarmFusion Market or the relevant supplier.

For food-safety reasons, opened or consumed food products may not ordinarily be eligible for return unless the matter involves a defect, contamination, safety concern, misrepresentation or another circumstance where a remedy is required.

B. Perishable Products

Examples include:

• Fresh fruits;

• Vegetables;

• Fresh meat;

• Fish;

• Frozen foods;

• Dairy products;

• Other products requiring controlled storage or rapid consumption.

Customers should inspect perishable products as soon as reasonably possible after delivery.

A replacement, refund or other appropriate remedy may be provided where a product arrives:

• Spoiled;

• Rotten;

• Contaminated;

• Unsafe;

• Significantly damaged;

• Incorrect;

• Unreasonably deteriorated at the time of delivery.

Customers may be asked to provide photographs or other reasonable evidence.

C. Raw or Unfinished Agricultural Products

Where FarmFusion Market sells raw or unfinished agricultural products, reasonable variations in size, shape, colour, weight or appearance may occur naturally.

Such normal agricultural variation does not automatically constitute a defect.

However, customers may contact us where products are materially different from their description, damaged, unsafe, defective or otherwise fail to meet applicable requirements.

D. Kitchen and Household Items

Kitchen and household products may be eligible for return where they are:

• Defective;

• Damaged upon delivery;

• Incorrectly supplied;

• Materially different from their description.

Where a return is approved, the item should ordinarily be unused and returned with relevant packaging, accessories and components unless the defect or damage makes this impossible.

3. Reporting a Problem

Customers should contact FarmFusion Market as soon as reasonably possible after discovering an issue.

Please provide:

• Order number;

• Customer name;

• Product concerned;

• Description of the issue;

• Photographs or video where reasonably necessary;

• Any other information reasonably required to investigate the complaint.

Prompt notification is particularly important for perishable products.

4. Incorrect Items

If FarmFusion Market delivers an item different from the item ordered, contact our support team.

Following verification, we may arrange:

• Replacement;

• Collection;

• Refund;

• Store credit where appropriate;

• Another appropriate remedy.

5. Damaged Products

If a product arrives damaged, customers should document the condition where reasonably possible and contact us promptly.

We may request photographs of:

• The product;

• Packaging;

• Shipping label;

• Damage.

This may assist us in investigating the matter with our logistics or supply partners.

6. Missing Items

If an order contains fewer items than purchased, customers should contact us with their order number and details of the missing product.

Following verification, we may arrange delivery of the missing item or another appropriate remedy.

7. Change of Mind

Where applicable, customers may request cancellation or return of eligible products because they have changed their mind.

However, food, perishable products, opened or consumed products and products for which return may create health, safety or hygiene concerns may be subject to appropriate restrictions.

Any restrictions will not be used to unlawfully remove statutory consumer rights.

8. Refunds

Where a refund is approved, FarmFusion Market may process the refund through the original payment method where reasonably possible.

The time required for the refund to appear may depend on the payment provider and customer's bank.

9. Store Credit

Where appropriate and legally permissible, FarmFusion Market may offer store credit as an alternative remedy.

Store credit will not be used to unlawfully replace a refund or other remedy to which a customer is legally entitled.

10. Product Safety

If you believe a food product is spoiled, contaminated, expired or unsafe:

Do not consume or use the product.

Contact FarmFusion Market immediately.

We may request photographs, expiry dates, batch numbers, packaging information or other relevant information to investigate the matter.

11. Customer Responsibilities

Customers should:

• Provide accurate delivery information;

• Inspect products within a reasonable time;

• Follow storage instructions;

• Follow product-use instructions;

• Avoid consuming products that appear unsafe or spoiled;

• Report problems promptly.

12. Consumer Rights

This policy does not override consumer rights provided under applicable Nigerian law.

The FCCPC recognises, among other protections, consumers' rights regarding returns, cancellations, product information, quality and safety.

13. Contact Us

FarmFusion Market
Operated by FarmFusion Tech Ltd

Email: [email protected]
Phone: 08144346760
Address: 34B Ediba Road
Website: farmfusionmarket.com

Please include your order number whenever contacting us about a return, refund or exchange.