FARMFUSION MARKET PRIVACY POLICY

1. Introduction

FarmFusion Market is an e-commerce platform operated by FarmFusion Tech Ltd, an agricultural technology company that leverages technology-driven solutions to revolutionize the agricultural space.

FarmFusion Market provides customers with access to food products, groceries, household supplies, kitchen items and other related products through our online platform.

Our initial category, FFT CHOPCRATE, focuses on processed and packaged food products including rice, spaghetti, vegetable oil, palm oil, beverages and other household food essentials. As FarmFusion Market grows, we intend to offer additional categories including fresh and perishable foods, raw and unfinished food products, kitchen items, household products and other related goods.

This Privacy Policy explains how FarmFusion Market collects, uses, stores, protects and may disclose personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

By using FarmFusion Market, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

FarmFusion Market is operated by:

FarmFusion Tech Ltd
Trading Name: FarmFusion Market
Initial Category: FFT CHOPCRATE
Address: 34B Ediba Road
Email: [email protected]
Phone: 08144346760
Website: farmfusionmarket.com

FarmFusion Tech Ltd may act as the data controller in relation to personal information collected through FarmFusion Market.

3. Information We Collect

Depending on how you use FarmFusion Market, we may collect:

A. Information You Provide

This may include:

• Full name;

• Email address;

• Telephone number;

• Delivery address;

• Billing address;

• Account information;

• Order information;

• Product preferences;

• Customer service communications;

• Reviews and feedback;

• Complaints and enquiries.

B. Transaction Information

When you place an order, we may collect information relating to:

• Products purchased;

• Quantity purchased;

• Order value;

• Delivery information;

• Order number;

• Payment status;

• Refund information;

• Transaction references.

Where payments are processed through third-party payment providers, your complete payment-card details may be handled directly by the relevant payment provider rather than stored by FarmFusion Market.

C. Technical Information

When you access our website, we may automatically receive certain technical information, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Date and time of access;

• Website interaction information;

• Cookies and similar technologies.

4. How We Use Your Information

FarmFusion Market may use personal information to:

• Create and manage customer accounts;

• Process and fulfil orders;

• Confirm payments;

• Arrange deliveries;

• Provide order updates;

• Process refunds;

• Respond to enquiries;

• Provide customer support;

• Handle complaints and returns;

• Improve our products and services;

• Improve website functionality;

• Prevent fraud and unauthorised transactions;

• Protect the security of our website;

• Maintain business and transaction records;

• Comply with applicable laws and regulatory requirements;

• Send marketing communications where legally permitted.

We will seek to process personal information fairly, lawfully and transparently and only for legitimate and specified purposes, consistent with applicable Nigerian data-protection requirements.

5. Lawful Basis for Processing

Depending on the circumstances, FarmFusion Market may process personal information on the basis of:

• Performance of a contract;

• Compliance with a legal obligation;

• Consent;

• Legitimate interests where applicable;

• Protection of vital interests where applicable;

• Other lawful bases permitted under applicable Nigerian law.

Where processing is based on consent, you may withdraw your consent where legally applicable.

6. Payment Information

FarmFusion Market may use third-party payment service providers to process customer payments.

Payment information may be transmitted directly to the relevant payment provider and handled according to its applicable security and privacy practices.

FarmFusion Market does not request customers to provide confidential banking PINs, passwords or OTPs through unofficial communication channels.

Customers should never disclose such information to anyone claiming to represent FarmFusion Market.

7. Delivery and Logistics

To fulfil an order, we may provide necessary information to delivery companies, dispatch riders, logistics providers or other service providers involved in delivering your order.

This may include:

• Customer name;

• Telephone number;

• Delivery address;

• Order reference;

• Relevant delivery instructions.

We seek to limit information shared with service providers to information reasonably necessary to provide the required service.

8. Third-Party Service Providers

FarmFusion Market may use third-party providers for:

• Payment processing;

• Website hosting;

• Cloud services;

• Analytics;

• Communications;

• Customer support;

• Delivery and logistics;

• Security;

• Marketing;

• Technology services.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate privacy and security measures are maintained.

9. Cookies

FarmFusion Market may use cookies and similar technologies to:

• Keep our website functioning;

• Maintain shopping-cart functionality;

• Remember preferences;

• Improve website performance;

• Understand how customers use our website;

• Support security;

• Support analytics and marketing where applicable.

You may control certain cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Marketing Communications

Where legally permitted, FarmFusion Market may communicate with customers about:

• New products;

• Promotions;

• Discounts;

• FFT CHOPCRATE offers;

• New categories;

• FarmFusion Market services;

• Special announcements.

Where consent is required, we will obtain appropriate consent.

Customers may unsubscribe from promotional communications using the available unsubscribe mechanism or by contacting us.

Transactional messages such as order confirmations and delivery updates may still be sent where necessary to fulfil your order or provide the requested service.

11. Data Security

FarmFusion Market will take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, destruction, alteration, misuse or unlawful processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and login credentials.

12. Data Retention

FarmFusion Market may retain personal information for as long as reasonably necessary for legitimate business, legal and operational purposes, including:

• Processing orders;

• Maintaining transaction records;

• Resolving disputes;

• Preventing fraud;

• Meeting accounting obligations;

• Complying with legal requirements;

• Enforcing agreements;

• Protecting legal rights.

When personal information is no longer reasonably required, it may be deleted, anonymised or securely disposed of in accordance with applicable requirements.

13. Your Privacy Rights

Subject to applicable law and relevant exceptions, customers may have rights including:

• The right to be informed;

• The right to access personal information;

• The right to request correction of inaccurate information;

• The right to object to certain processing;

• The right to restrict processing in applicable circumstances;

• The right to request deletion or erasure where applicable;

• The right to data portability where applicable;

• The right to withdraw consent where processing is based on consent;

• Rights relating to automated decision-making;

• The right to lodge a complaint with the relevant supervisory authority.

These rights are recognised under Nigeria's data-protection framework.

14. Children's Privacy

FarmFusion Market is intended for general consumers.

We do not knowingly seek to collect personal information from children where such collection would be unlawful.

If you believe that a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

FarmFusion Market is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information.

16. Changes to This Privacy Policy

FarmFusion Market may update this Privacy Policy when necessary to reflect changes in:

• Our services;

• Technology;

• Business operations;

• Applicable laws;

• Regulatory requirements.

Where appropriate, material changes will be communicated through our website or other appropriate channels.

17. Contact Us

For privacy questions, data requests or concerns, contact:

FarmFusion Market
Operated by FarmFusion Tech Ltd

Email: [email protected]
Phone: 08144346760
Address: 34B Ediba Road
Website: farmfusionmarket.com

When submitting a privacy request, please provide sufficient information for us to understand and respond to your request.